These Terms of Service ("Terms") govern your use of Sozu AI's services, website, and platform at SozuAI.com. By engaging Agency or using any services, you agree to be bound by these Terms. Electronic acceptance constitutes a legally binding agreement.
1. Definitions
"Sozu AI Platform" means the proprietary software platform operated by Agency used to deliver services. "AI Systems" means any artificial intelligence or automated tools deployed by Agency. "Consumer Data" means personal information of Client's customers processed by Agency. "Client" means any individual or business that engages Sozu AI for services.
2. Acceptance of terms
By signing a Client Service Agreement, clicking to accept these Terms, or using any Agency service, Client acknowledges they have read, understood, and agree to be bound by these Terms. Electronic acceptance is legally binding under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act). If you do not agree to these Terms, do not use our services.
3. Description of services
Sozu AI provides digital automation, AI-powered booking systems, and marketing automation services to businesses in the beauty, grooming, and wellness industry. Services are delivered through the Sozu AI Platform and may include third-party integrations such as Twilio, Mailgun, Stripe, and Meta platforms. Specific services are outlined in your signed Statement of Work or Order Form.
4. AI disclaimer
Agency utilizes artificial intelligence in delivering services. Client acknowledges and agrees:
- AI Systems may produce variable, unexpected, or suboptimal outputs
- Agency does not warrant that AI-generated content will be error-free or achieve any specific result
- Client is responsible for reviewing AI-generated communications before deployment where possible
- Agency disclaims all liability for AI System outputs to the maximum extent permitted by law
- AI technology is evolving and Agency may update AI Systems from time to time with reasonable notice
5. Account and access
- Client is responsible for maintaining the security of their account credentials
- Client shall not share login credentials with unauthorized parties
- Agency is not responsible for unauthorized access resulting from Client's failure to maintain credential security
- Agency reserves the right to suspend access for suspected security breaches or violations of these Terms
6. Acceptable use
Client agrees not to use Agency services to:
- Send unsolicited communications to any contact without express written consent
- Violate any applicable federal, state, or local law or regulation
- Infringe upon the intellectual property rights of any third party
- Transmit any harmful, offensive, or fraudulent content
- Attempt to circumvent or reverse-engineer any Agency system or automation
- Bypass or circumvent any opt-out or unsubscribe mechanism
- Use services for any purpose other than legitimate business communications
7. TCPA and SMS compliance
Client bears sole responsibility for TCPA compliance. Specifically, Client must:
- Obtain express written consent before sending any automated SMS message
- Maintain consent records for a minimum of 4 years
- Honor opt-out requests immediately and maintain a suppression list
- Never upload contacts without verified consent
- Notify Agency immediately of any TCPA complaint or regulatory inquiry
Agency configures technical opt-out mechanisms but cannot verify the legitimacy of Client contact lists. Client indemnifies Agency for all TCPA claims, fines, and class action exposure arising from Client's contact practices.
8. CAN-SPAM compliance
For email services, Client agrees to:
- Include a physical address and unsubscribe mechanism in all commercial emails
- Honor unsubscribe requests within 10 business days
- Maintain email suppression lists and apply them to all campaigns
- Use accurate sender identification and non-deceptive subject lines
9. Service availability and automation disclaimer
Services are provided on a commercially reasonable basis without warranty of uninterrupted or error-free performance. Agency is not liable for disruptions caused by:
- Third-party platform outages or policy changes
- Carrier filtering or SMS delivery issues
- Scheduled or emergency maintenance
- Force majeure events
- Client-provided inaccurate contact data
Automation failures do not constitute a breach of these Terms and are not grounds for refund or legal claim. Services are provided "as is."
10. Fees and payment
- Setup fees are due upon signing of the Client Service Agreement
- Monthly retainer fees are due on the 1st of each month
- Invoices unpaid after 7 days incur a 1.5% monthly late fee
- Agency reserves the right to pause services for accounts more than 14 days past due
- All fees are non-refundable unless otherwise stated in writing
Chargeback protection: Client agrees not to initiate a chargeback without first providing Agency 14 business days written notice to resolve the dispute. Unjustified chargebacks incur a $150 processing fee plus any associated bank fees.
11. Intellectual property
All automation workflows, snapshots, templates, scripts, and systems developed or provided by Agency remain the sole intellectual property of Agency. Client is granted a limited, non-exclusive, non-transferable license to use these systems during the term of the service agreement. Upon termination, this license is revoked. Client shall not copy, reverse-engineer, or transfer Agency systems to any third party.
12. Third-party services
Agency services rely on third-party platforms including Twilio, Google, Meta, and Stripe. Agency is not responsible for outages, policy changes, or service disruptions by these third parties. Third-party fees are disclosed in the applicable Statement of Work.
13. Limitation of liability
AGENCY'S TOTAL LIABILITY TO CLIENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT IN THE 90 DAYS PRECEDING THE CLAIM. AGENCY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES INCLUDING LOST PROFITS OR BUSINESS INTERRUPTION. NO GUARANTEE OF REVENUE INCREASE, APPOINTMENT VOLUME, REVIEW COUNT, OR ANY OTHER BUSINESS RESULT IS MADE OR IMPLIED. RESULTS VARY BY CLIENT AND ARE NOT GUARANTEED.
14. Class action waiver
CLIENT WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING AGAINST AGENCY. ALL CLAIMS MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY. THIS WAIVER SHALL REMAIN ENFORCEABLE EVEN IF ARBITRATION IS FOUND UNENFORCEABLE.
15. Force majeure
Agency shall not be liable for any failure or delay caused by circumstances beyond Agency's reasonable control including acts of God, pandemic, government action, internet outages, third-party platform failures, cyberattacks, or carrier network disruptions.
16. Dispute resolution
Before initiating arbitration, the aggrieved party must provide 30 days written notice describing the issue and allow the other party opportunity to cure. Unresolved disputes shall be submitted to binding arbitration under the rules of the American Arbitration Association in Seminole County, Florida. The arbitrator's decision shall be final and binding.
17. Governing law
These Terms shall be governed by the laws of the State of Florida. Any disputes not resolved through arbitration shall be resolved in the courts of Seminole County, Florida.
18. Modifications to terms
Agency reserves the right to modify these Terms at any time. Clients will be notified of material changes via email at least 14 days before changes take effect. Continued use of services after that period constitutes acceptance of the updated Terms.
19. Electronic signatures
Acceptance of these Terms by electronic means, including checkbox, email confirmation, or digital signature, is legally binding under the E-SIGN Act and Florida Electronic Signature Act.
20. Contact us
For questions about these Terms: