Sozu AI ("we," "our," or "us") is committed to protecting the privacy of our clients and their customers. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our services and website at SozuAI.com.
We may collect the following types of information:
We use collected information to:
All SMS and email communications sent through our platform are delivered on behalf of our clients to their customers. Clients are solely responsible for obtaining express written TCPA consent from their customers before any automated SMS is sent.
All automated messages include opt-out instructions. For example: "Reply STOP to unsubscribe." We maintain opt-out records and honor suppression lists provided by clients.
Our services operate through the following third-party platforms, each with their own privacy practices:
We retain client data for the duration of the service relationship plus 90 days following termination, after which data is securely deleted upon request. Client customer data is retained only as necessary to deliver services. Clients may request data export or deletion at any time.
We implement industry-standard security measures including SSL/TLS encrypted data transmission, access controls limiting data access to authorized personnel, and secure third-party infrastructure. No method of internet transmission is 100% secure — we take all reasonable precautions.
In the event of a confirmed data breach affecting personal information, we will notify affected clients within 72 hours of discovery. We will take reasonable steps to contain and remediate the breach. Our liability for data breaches is limited as set forth in our Client Service Agreement.
For Florida residents: Sozu AI processes personal data in connection with services provided to Florida businesses. Florida consumers may have rights under the Florida Digital Bill of Rights effective July 1, 2024, including the right to access, correct, delete, and opt out of certain processing. To exercise these rights contact us at [email protected]. We will respond to verified requests within 45 days.
If you are a California resident you may have rights under the CCPA and CPRA, including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination. To submit a California privacy request contact us at [email protected]. We will respond within 45 days.
Depending on applicable law you may have the following rights:
To exercise these rights submit a written request to [email protected]. We will verify your identity before processing and respond within 45 days.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
We may update this Privacy Policy periodically. Clients will be notified of material changes via email at least 14 days before changes take effect. Continued use of our services after that period constitutes acceptance of the updated policy.